How can we help you?
How do I get in touch with the Ploom Care team?
If you're having problems with your Ploom products or Winston tobacco sticks, our Ploom Care team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible.
You can reach our Ploom Care Team using the details below:
Phone: +962 6460 5020
Email: [email protected]
or:
Live Chat: Click on the Live Chat icon in the bottom right corner of the screen
Open Sun – Thu from 8 AM – 10 PM, Fri – Sat from 10 AM – 6 PM
Do not hesitate to contact us.
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Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only.
For more information please visit the Terms of Use page.