How can we help you?
Where is my order?
Once your order is placed, Orderat will be preparing your order. It'll usually be with you within 24 hours.
To see your order status, log in to your account and go to Account Dashboard/My orders.
If you have any questions or issues, get in touch and our Ploom care team will be happy to help.
If you need more help, you can also have a look at our delivery FAQ.
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Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only.
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