How can we help you?
If I cancel my order, will you refund me?
If you cancel your order and we haven't sent out your Ploom X Advanced yet, we'll refund you straight away.
If we've already sent out your Ploom X Advanced, we'll refund you as soon as we receive your return - usually within 7-10 Business days. Your refund will go to the payment method you used when you placed your order.
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Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only.
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