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When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
No.
Your Ploom X Advanced device has four gripping ribs at the top of the oven, which help hold the Winston tobacco stick in place so that it doesn't move while you are using your device.
If the stick is moving, it means that you might not have inserted it properly. Please make sure that you have pushed the tobacco stick in up to the printed line (so that the printed line is aligned with the top of the device).
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Our sticks intended for use in combination with Ploom devices contain tobacco and nicotine. These products are not risk free and are intended for existing adult users only.
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